Working at Target can actually be very fun and as a cashier I get to converse with so many different people. I usually try my hardest to accommodate the guest to my best ability and make sure that their shopping experience was nice. We're required to ask each guest to take an in store Guest survey ON THEIR PHONE (which makes no sense, when they can just take it at home). Today, one specific guest ask me, what the point of taking the survey was and I told her we ask so we can get feedback on how to improve. She says, she gets that, but why does she have to take it in the store. I thought I had told her the answer, but I guess it wasn't good enough so I ask one of my coworkers and she tells them that the survey won't count if they take it out the store (which was a lie). She agreed to take it. Now, the guest behind her was extremely rude. I ask her, "how are you doing today?" and she blurts out "Just ring me up and don't ask me about any stupid RED card or survey." I do my job.
She didn't like the way I was bagging so she snatches the bag out of my hand and says, "I'll bag it myself, you're just a stupid cashier." At this point the fake smile I was wearing on my face fades away because I was so confused as to why she was mad. The guest behind her says, "leave him alone, he's just having a bad day" and the lady says, "if that's the case he shouldn't take it on us." One problem with this: why is this guest telling me I'm having a bad day when I'm interacting the same way I interact with every guest. I say, "I'm sorry if you feel this way, I was not being rude, if you like I can call my supervisor over." She rolls her eyes at me and tells me to just hurry up so she can pay and leave. She pays, I hand her the receipt and instead of saying the usual "Enjoy the rest of your day," I simply say "bye." She must've misheard me, because she starts yelling at me screaming, "How dare you call me a bitch! What kind of customer service training did you have!" My supervisor comes over and the bitter old lady goes on about how rude I was being to her. She told my supervisor that I threw her receipt at her and called her out of her name. My supervisor tells her she is sorry and assures her that she will deal with me.
The supervisor closes my lane and pulls me to the side to talk to me and I tell her what actually happened. She is fairly new to this store, so she doesn't really know me. Naturally, she believes the guest and tells me that she is going to have to write me up. She tells me that even if the guest was lying it is my job to make sure no one ever reaches that point which was kind of impossible in that instance.
